Shipping policy
Shipping Policy
Thank you for shopping with Terra Clip. We are committed to delivering your order quickly and safely.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 Business Days |
| Canada | 7–12 Business Days |
| United Kingdom | 5–10 Business Days |
| Australia | 7–12 Business Days |
| Europe | 6–12 Business Days |
| Rest of the World | 8–15 Business Days |
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Rates
-
Free Standard Shipping on orders over $50 USD
-
Orders below $50 will be charged shipping at checkout based on the destination.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become active.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us at support@okaokajewelry.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@okaokajewelry.com