HELP
Shopping & Returns
Everything you need to know about
shipping, delivery, and returns.
Shipping
We offer reliable shipping services to ensure your order arrives safely and on time.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
You'll receive a confirmation email once your order has been shipped.
Shipping Time
Standard Shipping
5–10 business days
Express Shipping
2–5 business days
Delivery times may vary depending on your location.
Shipping Rates
Free Standard Shipping on orders over $50 USD.
Shipping costs for orders below $50 are calculated automatically at checkout.
International Shipping
We proudly ship to many countries worldwide.
Shipping times, customs fees, and import duties (if applicable) vary by destination.
Returns
We want you to love every piece from Okaoka Jewelry.
If you're not completely satisfied, we're here to help.
Return Window
Returns are accepted within 30 days of receiving your order.
To be eligible, items must be unused and returned in their original packaging.
Return Conditions
Returned items must be:
Unworn and unused
In original packaging
Free from damage or signs of wear
Personalized or final sale items cannot be returned unless they arrive damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless the item is incorrect, damaged, or defective upon arrival.
Refunds
Once your return has been received and inspected, refunds will be processed to your original payment method within 5–7 business days.
Please note that your bank or payment provider may require additional processing time.
Need More Help?
Our customer support team is always happy to assist you.
If you have any questions about shipping, returns, or your order, please don't hesitate to contact us.
No Piercing Needed
No Piercing Needed.
Comfortable All Day
Lightweight & pressure-free.
Hypoallergenic
Sensitive-ear friendly materials.
Secure Checkout
100% safe payment.
Free Shipping
On orders over $50.